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On landing in Roatan on Feb 14, I acquired a piece of my luggage was however in Miami And they might have it to the airplane on the following flight from Miami to Roatan, the next Saturday!
Lori went to talk to an attendant and explained to her that Aaron would be afraid to become around the aircraft not figuring out what was happening. Lastly, immediately after Significantly convincing, Aaron was permitted to get off and meet Lori in the gate.
This agent was out of line and disrespectful. There was NO reason behind her Mind-set, especially when there was NO line and a few brokers standing with the counter like they have been Completely ready and equipped to aid. Janet Ault
I used to be on maintain with reservations several moments for very extensive periods of time. One AA reservations and a person agent instructed me it would Price me an additional $189.00 to fly out up coming early morning then mentioned that flights were being booked following working day.
I are already over the cellular phone for 3 hours looking to solve a concern exactly where my bag was split open up and my possessions missing.
The baggage service (which wasn't American Airways) known as me at 2am to allow me to know they might be bringing my bag out to my household!!!
I'm emailing this comment for you to make sure that AA may improved be capable of stimulate staff members to be a lot more courteous when factors go Mistaken.Customer service could make this type of variation for all those utilizing your service.
Whenever we arrived in Portland our luggage were not there, and American airline folks were pretty great and claimed they would be brought out the following day.
I have always utilised continental airways and experienced transformed to American but after this incident I don’t think unwell at any time fly along with you fellas anymore a cockaroach with a airplain im sure Anyone on Fb would wish to no concerning this even the news extremely discustin and horrible I believed airplains had been pest contal totally free.
My vacation was a disaster and AA will believe obligation for his or her abject failure to execute a elementary service of each day travel.
Upon arrival in Panama with flight AA959 among the list of 2 luggages, a Roncato baggage, ( photos attached ) benefit €189 arrived broken. I instantly went to the appropriate Business In the airport, in which the only remark was that they handed me a « examining Post Damage notice », which I enclose herewith. I expended the following day searching for a fresh baggage and looking to get in touch along with your places of work by using the phone figures indicated on the claimed doc devoid of, nonetheless, obtaining any reply – the cell phone is rarely answered and the line goes blank soon after various minutes of waiting around, it does not matter which number I dial. I Hence commence my travel and upon my arrival in Miami airport for my return vacation (flight AA2198 on March 24) I once more try to Speak to your Place of work with the airport, but the only real information they might give me was to situation a criticism via your site, which I'm now undertaking. In addition to the above mentioned, I do have A further – and probably additional critical – criticism. At time of my reservation I paid out an additional $88 ($forty four Every) for more comfort seats. To my shock, the seats turned out for being the normal – no more – seats.
no. 0012309351902 from SNA to DFW. I had been issued long term flight passes superior for the 12 months. I'm composing to ask for that you choose to waive the $200 transfer demand when I'm able to make use of the passes.
Experienced excellent buyer service sine 1/seventeen. Been pulled off the FRA flight and stayed for two days in Philly. Today 1/19 I will resume my flight to FRA with as many as par documentation. To my shock the ticket agent within the check in counter had been Completely impolite, not helpful his response and anticipated me to hunt down my luggage which was checked in over the seventeenth Which I used to be unable to retrieve Once i was pulled off the flight on Sunday.